Refund and Cancellation Policy
Effective 16 August 2026 · Version 2026-08-16.1
This Refund and Cancellation Policy applies to Cite Worthy access supplied by Codezela Technologies (Pvt) Ltd. It should be read with the applicable invoice, plan snapshot and Terms and Conditions. Mandatory rights under applicable law continue to apply.
1. Before access starts
Submitting a contact or access-request form is free and is not a purchase. No account, charge, renewal or entitlement begins from that form. We provide or confirm an invoice before paid access. Please review the plan, allowance, term, currency and payment instructions before transferring funds.
2. Currency and payment review
Sri Lankan residents are invoiced in LKR. Eligible non-Sri Lankan customers may use USD only after the required non-resident review. Manual payment evidence is reviewed against the exact invoice amount and currency. Evidence alone never activates access.
3. Cancelling renewal
No automatic renewal or Card on File charging is currently enabled. You may tell us at [email protected] that you do not want a further term. Existing paid access continues until the end of its current term unless another lawful remedy applies. At expiry, cost-generating work stops, followed by seven days of read, export, billing and support grace. Cancellation or expiry does not automatically delete customer content.
4. Refund requests
Send a refund request to [email protected] with the account email, invoice number, payment date, amount, currency and reason. Do not email online-banking passwords, full card details or unnecessary identity documents. We may request safe evidence needed to locate the payment and verify authority. We review requests individually, including duplicate or excess payments, payment against a cancelled invoice, failure to supply activated access after verified settlement, a material service failure that we cannot reasonably remedy, and any refund required by applicable law. We may offer a proportionate correction, service credit or refund where appropriate and lawful.
5. Situations that normally do not justify a refund
Subject to mandatory rights, a refund is not normally due for unused time after activated access, failure to use available features, dissatisfaction with an output that still requires customer review, suspension caused by a policy breach, inability to use an uncertified or disabled feature that was clearly disclosed, or a search ranking, traffic or business outcome that was never guaranteed.
6. Duplicate, late and ambiguous payments
A duplicate, late, excess or otherwise ambiguous payment is not applied to a second entitlement. It is placed under reconciliation. We will confirm the correct payer, invoice, amount and currency before applying, crediting or returning funds. A refund does not rewrite historical payment or invoice records; a compensating record is retained.
7. Refund method and timing
Approved refunds are returned through the original or another verified lawful payment route. Banking networks, compliance reviews and recipient-bank processing can affect timing. We will provide a status update and any safe reference available after approval. Fees or exchange differences are handled according to law, the payment route and the approved resolution.
8. Content deletion
Cancelling access and deleting data are separate actions. You may export eligible content during active access or grace. An explicit deletion workflow is required to begin deletion, subject to retention needed for billing, audit, legal claims, disputes and backups. Contact: [email protected]
Questions: [email protected] · Codezela Technologies (Pvt) Ltd